The Brookdale Hospital & Medical Center


    Job Locations US-NY-Brooklyn
    Posted Date 11 months ago(4/23/2018 2:38 PM)
    Job ID
    # of Openings
  • Overview

    Epic Application team members are responsible for in-depth knowledge of the Epic System software and are the primary liaison between user community and the Epic application. They conduct regular day-to-day communications, review the software, and exhibit a deep understanding of the business operations and works with Epic, the Epic Application Team(s), Brookdale Operations, vendors and end users to tailor the application to the organizations’ requirements. The Epic IT Technical Analyst routinely preforms in-depth analysis of workflows, data collections, report details, and other technical issues associated with the use of the Epic software; prepare detailed requirements, specifications and provides technical expertise in identifying, evaluating and configuring systems and procedures that meet user requirements. He/she is responsible for the developing and documenting the internal procedures that will be used in conjunction with the Epic applications.


    Epic Application team members gain in-depth knowledge of the software by attending training at Epic and completing application certification, certified projects and examinations.


    • Researches available and recommended configuration options for the ADT/Prelude application in conducting issue resolution, evaluates these to determine how best to meet business needs.
    • Conducts analysis of difficult workflows, utilizes resources including other application analysts, available documentation and Epic representatives to provide applicable solutions when necessary.
    • Works to develop integrated application knowledge by working with other applications and gaining experience as it relates to interfaced systems. 
    • Analyze available software updates and works with application analysts to implement change when suiting organization needs and meeting department directives.
    • Analyze requested system changes to ensure intended impact and prioritize implementation appropriately
    • Provides on-call support on a rotating basis
    • Responds to end user reported issues in a timely fashion by contacting user and documenting communications within electronic issue tracking system.  Provides support in the form of approved system changes, education on functionality or deference to management for operational policy.
    • Provide status of assigned tasks and escalates issues as necessary to Team Lead and Revenue Manager.
    • Follows change control policy and procedures for the system changes
    • Works in accordance with department policy to meet identified operational needs.
    • Participates in meetings with other application teams to resolve integrated issues.  Completes ADT/Prelude build and testing in accordance with these efforts. 
    • Work with Epic representatives, BHMC’s business community and end users to assess opportunities for system optimization and ensure business needs are being met
    • Works towards resolution of integrated issues related to workflow or optimization, works with other application teams and operations to assist in resolution. 
    • Focuses on increasing knowledge of end user workflow, system configurations and cross application integration.  Utilizes available resources to complete assigned tasks and escalates when assistance is needed to ensure timely completion




    • Bachelor’s degree required; focus on healthcare, business, IT, or computer science preferred.


    • Minimum two (2) years analyst experience (Epic and/or Hospital Systems) required. 

    Knowledge and Skills:

    • Ability to fully utilize BHMC’s electronic record systems, equipment and other healthcare and billing systems relevant to this position.
    • A deep understanding of hospital organization and the user community in the application coordinator’s assigned area as a certified ADT/Prelude analyst responsible for design, build and/or support; current certification required and must be maintained.
    • The ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan.
    • Strong communication and follow-up skills.
    • The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained.

    Licenses, Certification:

    • EPIC certification will be required within 90 days of training completion.
    • Certification in ADT/Prelude.

    Physical Requirements:

    • Position requires prolonged periods of standing, reaching, sitting, walking throughout the working day. 
    • Position will be required to stoops, bends, lifts, carry items weighing up to 25 pounds.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of The Brookdale Hospital Medical Center.


    BHMC is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.


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