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Under direction of the Applications Manager, the Applications Team Lead provides analyst guidance in Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution. Leads by example and possesses solid analytical capabilities with excellent customer service skills. Acts as an escalation point across multiple applications and projects. Must be effective at leading a team in the planning, development and implementation of application features or enhancements. Collaborates with the Applications Manager to provide focus on positioning staff, prioritizing work, timelines and ensuring customer delivery. As a Team Lead and department liaison; conducts communication between IT and Operations, provides technical expertise in identifying, evaluating and configuring systems to meet user and organizational requirements.
The Professional Liability Specialist plays an integral role in the Risk Management Department, focusing on identification of risk and issues of exposure to the institution, tracking and trending liabilities, and working with outside counsel to assist in the defense of lawsuits.